About Chauffeur Service Toronto
Family-run since 2007. Eight thousand five-star riders later, we still believe a chauffeur service should feel like a private team you trust — not a transactional app.
Book in 30 seconds
Speak it in plain English. Our AI fills out the form for you.
About Chauffeur Service Toronto — the story, the standards, the people
Most chauffeur companies in Toronto are 3–5 years old, started by entrepreneurs who saw an opportunity post-ride-share. We're older than that. We started in 2007 with two cars and one promise: flat-rate pricing that doesn't move.
We're still independently run, with the same standards and the same Toronto roots. Most of our long-term chauffeurs have been with us 7+ years. Our oldest active corporate account opened in 2009 and is still active today.
Founded 2007
Started with two cars in downtown Toronto. The founder still answers calls personally for accounts over 10 years old. Family-run since day one.
Average chauffeur tenure: 7 years
Most chauffeur services rotate gig drivers. Our chauffeurs are W-4 employees with health coverage, paid training, and tenure measured in years.
Reviews from real, completed reservations
Google, Tripadvisor, Trustpilot, BBB — all four show the same rating. Every review is tied to a completed reservation; not a marketing number.
Licensed & insured to Ontario PVA
Every vehicle carries the commercial liability coverage required by Ontario's Public Vehicles Act. Every chauffeur holds MTO Enhanced Record check + vulnerable-sector check.
Long-term corporate accounts
Bay Street law firms, downtown investment banks, GTA-based pro sports teams, federal government departments. Most have been with us 5+ years.
Why we started
The Toronto chauffeur industry in 2007 had a transparency problem. Quoted rates were 'before tolls' (then tolls). Before traffic surcharge (then traffic). Before extended wait (then 90-minute flight delay billed at $4/min). The number you booked at and the number you paid at the end of the ride were never the same number.
We started with the opposite policy: the quote IS the price. Whatever we say at booking is what shows on the receipt. Tolls included. HST included. Fuel included. Chauffeur gratuity included. No surge, ever. That single policy has anchored our business since 2007. Almost two decades on, it's still our most-cited reason for repeat bookings.
Who runs the company today
The company is still owned and operated by the same family that founded it in 2007. The founder is active in day-to-day dispatch coordination, especially for long-standing corporate accounts and wedding-day timelines. The second generation runs technology, client experience, and the booking platform. Our operations director — who started as a chauffeur in 2010 — runs the chauffeur recruitment and training program.
How we hire chauffeurs
Most chauffeur services hire on a contract basis from a pool of gig drivers, paying per trip. We hire W-4 employees with full benefits, paid training, paid time off, and an average tenure of 7 years. Every applicant goes through:
- Class B/E/F driver's licence verification
- MTO Enhanced Driver's Record check (3-year window)
- Vulnerable-sector criminal record check (required for prom + school transport)
- City of Toronto chauffeur permit verification
- In-person interview with our operations director
- Two-week paid ride-along training with a senior chauffeur
- First-month performance review including ride-by-ride feedback
About 1 in 8 applicants makes it through to permanent staff. That selectivity is the only reason we can offer chauffeur continuity (same chauffeur, same client, year after year).
Where we operate
Our base of operations is in Toronto. Daily coverage spans the full City of Toronto plus the GTA — Mississauga, Markham, Vaughan, Richmond Hill, Brampton, Oakville, Burlington. Long-distance and inter-city service to all major Ontario cities (Niagara, Cambridge, Kitchener-Waterloo, London, Windsor, Kingston, Peterborough, Ottawa) is available with 24-hour advance booking.
What's next
We're not a tech company. We're not trying to disrupt the limo industry. We're a small, focused, independent Toronto chauffeur service that has done one thing well since 2007: get clients where they're going on time, in a clean vehicle, at the price we quoted. We expect to be doing exactly the same thing in 2030.
Frequently Asked Questions
How long has Chauffeur Service Toronto been in business?
Since 2007. Same family-owned operation, same downtown Toronto base of operations, same flat-rate pricing policy. Our oldest active corporate account opened in 2009.
Are your chauffeurs employees or contractors?
W-4 employees with health coverage, paid training, paid time off, and an average tenure of 7 years. Not gig drivers. Every chauffeur holds an MTO Enhanced Driver's Record check, vulnerable-sector criminal record check, and current City of Toronto chauffeur permit.
What licenses and insurance do you carry?
Every vehicle is licensed under Ontario's Public Vehicles Act with commercial limousine plates. Every vehicle carries the commercial liability insurance required by law. Every chauffeur holds the appropriate Class B/E/F driver's licence + a current City of Toronto chauffeur permit. Copies are kept on board and available on request.
What area do you serve?
We serve Toronto and the Greater Toronto Area; in-person visits are by appointment. Phone +1 (647) 251-8100. Open 24/7 for dispatch; business operations Mon–Fri 9 AM – 6 PM.
Are you the same company as 'Chauffeur Toronto' / 'Toronto Limo' / similar names?
No. We are Chauffeur Service Toronto, an independent local company. There are several similarly-named companies in the GTA. Confirm by phone (+1 (647) 251-8100) or by booking through this website. We have no franchisees or affiliates.
How does the corporate account program work?
Corporate accounts unlock consolidated monthly billing, priority booking, dedicated account managers, consistent chauffeur assignments, expense exports compatible with SAP/Concur/Workday/Expensify, and volume-tiered discounts. Most accounts go live within one business day of signing. Email info@chauffeurservicetoronto.ca.
Do you sub-contract or rent vehicles from other operators?
Our standard fleet (Mercedes-Benz S-Class, Cadillac Escalade, Lincoln stretch, Mercedes Sprinter limo) is 100% owned and operated by us. For peak demand (NYE, TIFF, prom weekends) we may engage pre-vetted partner operators for overflow capacity. For luxury fleet (Bentley, Maybach, Rolls-Royce, Range Rover Autobiography) we work with our long-standing luxury vehicle partner — all chauffeurs assigned to luxury bookings are our own staff.
What's your environmental commitment?
Our fleet currently includes hybrid Mercedes S-Class and Range Rover variants on request. Our 2027 fleet transition plan moves the executive sedan tier to fully electric (likely Mercedes EQS) once charging infrastructure at YYZ Terminal 1 + 3 is operational. We currently offset 100% of fleet emissions through Tree Canada partnerships.
How do I file a complaint or request a refund?
Email info@chauffeurservicetoronto.ca with the booking reference number and a description of the issue. Our operations director responds within one business day. We process refunds on case-by-case basis; our standard practice is to credit the next booking unless the customer prefers a refund to original payment method.
Do you offer gift certificates?
Yes — gift certificates are available for any dollar amount, transferable, valid for 12 months from purchase date. Most popular gift: a private Niagara Falls day tour ($) or a single-evening Bentley booking for an anniversary. Email info@chauffeurservicetoronto.ca.
Ready to ride in style?
Reserve in 60 seconds. Confirmed within minutes. Real chauffeurs, real flight tracking, real flat-rate pricing — since 2007.